Return and Exchange Policy

At Sharalle, we strive to ensure your complete satisfaction with our handmade jewelry products. However, due to the nature of our items, we have a strict return and exchange policy to maintain the quality and integrity of our products. Please read this policy carefully before making a purchase.

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Return Eligibility

1. Timeframe:

   • Returns and exchanges are only accepted within 7 days of delivery. Requests made after this period will not be entertained.

2. Condition of the Product:

   • The product must be unused, undamaged, and in its original condition.

   • The product must be in its original packaging with all tags and labels intact.

3. Proof of Purchase:

   • A valid receipt or proof of purchase is required for all returns and exchanges.

4. Non-Returnable Items:

   • Customized or personalized jewelry cannot be returned or exchanged.

   • Products purchased using any coupon, during sales, or on promotional offers are not eligible for return or exchange.

   • Cash on Delivery (COD) orders are also not eligible for return or exchange.

   • Gift items are not eligible for return or exchange under any circumstances.

5. Video Requirement:

   • To initiate a return or exchange, you must record a video of the unboxing process. The video must:

     • Be clear and uninterrupted (no cuts or patches).

     • Show the product label and packaging clearly.

     • Show the product in its original condition.

     • State the reason for the return or exchange.

   • Upload the video to Google Drive and share the publicly accessible link in your return request email.

   • No returns or exchanges will be accepted based on color or other subjective attributes chosen by the user.

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How to Initiate a Return or Exchange

1. Send the Video:

   • Email the Google Drive link of the unboxing video to krishnacollections21@gmail.com within 7 days of delivery.

   • Include your order number, contact details, and the reason for the return or exchange.

2. Approval Process:

   • Once the video is reviewed and approved, our team will contact you to schedule a pickup.

3. Return Address:

   • Send the product to the following address:
     Hno 107, Lane-14, Ashok Vihar, Phase 2, Near Sec 5, Gurugram – 122001, Haryana, India.

4. Pickup and Inspection:

   • After the product reaches our warehouse, it will undergo a thorough inspection to ensure it meets the return eligibility criteria.

5. Refund or Exchange:

   • If the product passes inspection, your refund will be processed within 3-5 business days.

   • For exchanges, the replacement product will be shipped once the returned item is approved.

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Refunds

1. Refund Method:

   • Refunds will be issued to the original payment method used during the purchase.

2. Deductions:

   • The cost of return shipping (if applicable) will be deducted from the refund amount.

3. Late or Missing Refunds:

   • If you haven’t received your refund within the specified timeframe, please:

     • Check your bank account or credit card statement.

     • Contact your bank or credit card company, as processing times may vary.

     • If the issue persists, email us at krishnacollections21@gmail.com.

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Exchanges

1. Eligibility:

   • Exchanges are only offered for products that are defective or damaged upon delivery.

   • Exchanges are subject to the same eligibility criteria as returns, including the 7-day timeframe and video requirement.

2. Process:

   • If you need to exchange a defective or damaged item, email us at krishnacollections21@gmail.com with the required video and details.

   • Once approved, the replacement product will be shipped to you.

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Shipping Returns

1. Return Shipping Costs:

   • You are responsible for paying the shipping costs for returning the item.

   • Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

2. Trackable Shipping:

   • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

   • We are not responsible for return items that are lost or damaged during transit.

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Need Help?

For any questions or concerns regarding returns or exchanges, please contact us at:
Email: krishnacollections21@gmail.com

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Note: This policy is subject to change without prior notice. Please review it periodically for updates.

Thank you for choosing Sharalle! We appreciate your understanding and cooperation.