SHARALLE support

Refund Policy

Return and exchange window

If you receive a damaged, defective, missing or wrong item, contact SHARALLE within 7 calendar days of delivery with your order number, product name, clear photos of the product, packaging and invoice, and a short package-opening video where available.

Items must be unused and returned with original packaging where a return is approved. Used, altered, damaged-after-delivery, incomplete, or late return requests may not be accepted.

Review and approval timeline

After we receive complete order details and images/video, SHARALLE reviews the request within 2 business days. If a return pickup or return shipment is required, the final replacement, exchange or refund approval is confirmed after the returned item passes quality check.

Refund timeline

Approved refunds are initiated within 5 to 7 business days after the return is approved or, for non-return cases, after the issue is verified by SHARALLE.

After SHARALLE initiates the refund, the bank, card network, UPI app or payment gateway may take another 3 to 7 business days to reflect the amount in your account.

Shipping charge refund

Prepaid orders ship free where available. Cash on Delivery orders carry a Rs 50 shipping charge, which may not be refundable unless the issue was caused by an incorrect, damaged or defective shipment from our side.

Contact

For return, refund or exchange support, contact us through the Contact page or email krishnacollections21@gmail.com with your order number and product details.